Privacy Policy
Plain-language summary: We collect your email address and payment information to operate your account. We use your data only to provide and improve OpenClaw Managed. We do not sell your data.
Table of Contents
1. Data Controller
OpenClaw Managed is the data controller responsible for personal data processed under this Privacy Policy. If you have questions about data handling, please contact us at the address provided on our contact page.
2. What Data We Collect
2.1 Account data (collected at registration)
- Email address — Required to create and access your account, send service notifications, and facilitate account recovery.
- Password (hashed) — Stored as a one-way cryptographic hash. We cannot recover or read your password.
- Subscription status — Your current plan, subscription start date, and renewal date.
2.2 Payment data
Payment processing is handled by our third-party payment processors. We receive and store:
- Payment method type (e.g., "credit card" — not your card number)
- Transaction reference ID from the payment processor
- Amount, currency, and transaction date
We never see or store your full card number, CVV, or bank account details. These are handled exclusively by PCI-DSS certified payment processors.
2.3 Support communications
When you contact our support team, we retain your email address and the content of your support tickets to resolve your issue and maintain support history. Support correspondence is stored for up to 12 months unless a legal obligation requires longer retention.
2.4 Website analytics (aggregated)
Our website uses privacy-respecting analytics. We collect aggregated metrics (page views, country-level traffic) to improve our website. No personal data is transmitted to third-party analytics providers unless you have explicitly opted in.
3. How We Use Your Data
- To provide and maintain the OpenClaw Managed service
- To process payments and manage your subscription
- To send service-related notifications (e.g., billing, security alerts)
- To respond to support requests
- To improve our product and website
4. Data Sharing
We share your data only with:
- Payment processors — to handle billing securely
- Infrastructure providers — to host and deliver the service
- Legal authorities — when required by law
We do not sell, rent, or trade your personal data.
5. Data Retention
We retain your account data for as long as your account is active. Upon deletion, we purge your personal data within 30 days, except where legal obligations require longer retention (e.g., financial records).
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict processing
- Data portability
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us via our contact page.
7. Cookies
We use essential cookies necessary for the service to function. For details, see our Cookie Policy.
8. Security
We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes by email or via a notice on our website. The "last updated" date at the top reflects the most recent revision.
10. Contact
For privacy-related questions, please use our contact form.